Refund and Returns Policy

Shipping = Courier = Delivery

Gadgets Galore want all our clients to be Happy with their purchase.

In the event that you are not satisfied with your purchase we will either repair/replace it, or credit your account, subject to the below terms. Our return policy applies to products purchase via our website. https://gadgetsgalore.co.za. As we do not hold the stock ourselves all products are send directly from our suppliers.

Please Note: No sale products will be refunded.

Our Returns policy forms part of our terms and conditions.

Damage or Wrong Goods:

As we know all people are excited and can’t wait to get their packages delivered. We therefore have updated our policy to claim any damage/wrong goods, you need to send us pictures of the product within 24 hrs of delivery. We get notifications from the courier company as soon as the parcel is delivered the 24 hour period starts at the time of delivery.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products.

  • Package your products safely and securely for protection during transit;
  • Clearly mark your return reference number (We will send it to you when you request a return) on the outside of the parcel; and
  • Include all accessories and parts that were sold with the product.
  • Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products

You can return an unwanted product to us at your own cost, provided:

  • It is undamaged, unused, and unopened with the original labels and stickers still attached.
  • it is not missing any accessories or parts.
  • You can log a return with in 7 days of the delivery.
  • it is not one of the products listed below.

Where you have changed your mind on the purchase and would like a credit for the product provided the product is not:

  • Electrical unit Battery or Main operated.
  • A product which has been personalised for you or made to your specifications; or
  • A flatpack furniture product that has been assembled after delivery.
  • Any sale Products

Contact us with your reason for the return and we send you the cost of the courier when paid we will send the courier to collect. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return. Where we do a direct return due to unwanted products the buyer will forfeit the courier cost and will not be refunded.

Want to exchange?

In the case that you want to exchange a product due to wrong colour/size etc. The same procedure as per buyer’s remorse will apply.

I didn’t order it!

If we delivered the wrong product to you, please contact us immediately and we will come and collect the parcel. We will make sure you get the correct package delivered to you as soon as possible.

Defective products

We do our best to make sure that the product we deliver is correct and not faulty. If you received a product that is faulty you have 7 days to inform us about the problem and we will do an exchange for you at no charge. In the case where we do not have the product in stock a credit will be added to your account. If we inspected the product and found that the product is not faulty you will be billed for the courier back to you.

Defects are material imperfections and errors made by the manufacture.

The following will NOT be regarded as defects and will not entitle you to a return under this section

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product;
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
  • in relation to Unboxed Deals or used products, signs of handling and/or repackaging.

Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to refuse the return. 

If you return a product that does not comply with this Policy, you may be liable to reimburse Gadgets Galore for the cost of collecting the product from you and the cost of having the product returned to you.

Where Gadgets Galore have offered the client a replacement product but the client turned down the offer, he or she will be liable for the return courier fees of the product . When the refund the product is processed we will deduct the courier fee from the refund amount.

How long will the process take?

From the time we receive the product back we will assess and let you know with in 10 working days, if your refund is approved or not and process the refund accordingly.

Credit

Where you have received a refund on a product a credit will be added to your account via a coupon, we will send you the coupon number and it will be available on your account page on our website, with the value of your refund. We do not give cash back on any return. You will be credited.

NO STOCK

In some cases, our supplier’s website stock file can be delayed and can result in a product to show in stock on our website, but it is out of stock at the suppliers. Then only we will do a cash refund, paid directly onto your bank account. IN NO OTHER CASE WILL WE OFFER A CASH REFUND.